Privacy Policy

1. Overview

Papyrus by SynaptixLabs ("we", "us", "our") is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights regarding that data.

2. Data We Collect

Account information: When you register, we collect your email address, name, and an encrypted password. If you use Google OAuth, we receive your Google profile name and email.

Content: Articles, comments, and other content you create on the platform are stored in our database.

Usage data: We track basic interaction events with visual packs (e.g., which animations were viewed) to help authors improve their content. No personal identifiers are attached to these events.

3. Cookies

We use a single essential cookie (papyrus-consent) to remember your cookie preference, and a theme cookie (papyrus-theme) to save your light/dark mode choice. We do not use tracking cookies, analytics cookies, or third-party advertising cookies.

4. How We Use Your Data

• To provide and operate the Papyrus platform
• To authenticate your account and manage sessions
• To send transactional emails (password reset, email verification)
• To improve our service based on aggregated, anonymized usage data

We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Data Storage & Security

Your data is stored in a PostgreSQL database hosted on Neon (cloud provider). Passwords are hashed with bcrypt. All traffic is served over HTTPS. Media files are stored via Vercel Blob Storage with encrypted-at-rest support.

6. Your Rights (GDPR)

If you are in the EU/EEA, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Delete your account and associated data
• Export your content
• Object to processing of your data

You can delete your account at any time from Settings. To exercise other rights, contact us at the email below.

7. AI Features

When you use "Ask Papyrus" or the feedback AI feature, your queries are sent to third-party AI providers (Google Gemini, Groq) for processing. We do not store AI conversation logs beyond your current session. Article content used for RAG (retrieval-augmented generation) is chunked and stored as embeddings in our database.

8. Refund Policy

We want you to be satisfied with Papyrus. If you are not happy with your subscription, the following refund terms apply:

• Free trial: All paid plans include a 14-day free trial. You will not be charged until the trial period ends. You may cancel at any time during the trial without being billed.
• Monthly subscriptions: If you cancel within 7 days of your first payment, you are eligible for a full refund. After 7 days, cancellations take effect at the end of the current billing period and no partial refund is issued.
• Annual subscriptions: If you cancel within 14 days of your first annual payment, you are eligible for a full refund. After 14 days, cancellations take effect at the end of the current billing year and no partial refund is issued.
• Token purchases: One-time token top-up purchases are non-refundable once tokens have been used. Unused purchased tokens are refundable within 30 days of purchase.
• Founding Partner plans: Founding Partner pricing is locked for life. Refund eligibility follows the same terms as the corresponding annual subscription.

To request a refund, contact us at the email below with your account email and reason for the request. Refunds are typically processed within 5–10 business days.

9. Contact

For privacy-related questions, data requests, or refund inquiries, contact us at: hello@synaptixlabs.ai

SynaptixLabs · Haifa, Israel